Privacy policy
This Privacy Policy explains how Retailfezo collects, uses, stores, and shares personal information when you visit retailfezo.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect information you provide directly to us, including:
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Name
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Billing and shipping address
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Email address
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Order information
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Payment-related information
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Customer service communications
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Information you provide when requesting a return, refund, or other support
We may also automatically collect certain technical information when you use our website, such as:
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IP address
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Browser type
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Device information
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Website activity
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Referring pages
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Cookie and similar technology data
2. How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Process payments and refunds
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Provide customer support
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Respond to questions and requests
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Detect and prevent fraud or misuse
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Maintain and improve our website and services
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Comply with legal and regulatory requirements
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Send service-related communications
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Send marketing communications where permitted and where appropriate consent has been obtained
3. Payment Information
Payments may be processed through third-party payment service providers.
Retailfezo may not directly receive or store complete payment card details when payment information is handled by an authorized payment provider.
Payment providers may process information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Keep the website functioning properly
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Remember certain preferences
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Understand website usage
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Improve site performance
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Support security and fraud prevention
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Measure marketing and advertising performance where applicable
You may be able to control cookies through your browser settings or other available privacy controls.
Disabling certain cookies may affect some website functions.
5. How We Share Information
We may share personal information with service providers where necessary to operate our business, including providers that assist with:
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Payment processing
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Order fulfillment
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Shipping and logistics
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Website hosting
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Analytics
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Customer support
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Fraud prevention
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Marketing and advertising services
We may also disclose information when required by law, legal process, regulatory request, or to protect our legal rights, customers, or services.
We do not sell personal information in the ordinary meaning of selling customer data for money.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
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Completing transactions
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Maintaining business and financial records
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Resolving disputes
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Providing customer service
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Preventing fraud
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Meeting legal or regulatory obligations
Retention periods may vary depending on the type of information and applicable requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials secure and should contact us if they believe their account or information has been compromised.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
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Request access to certain personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Request information about how personal information is used
These rights may be subject to legal exceptions and verification requirements.
To make a privacy request, please contact us at:
9. Marketing Communications
Where permitted by law, we may send marketing communications to customers who have provided appropriate consent or where another lawful basis applies.
You may unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us.
Service-related communications concerning orders, transactions, security, or customer support may still be sent when necessary.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use services operated by third parties.
Retailfezo is not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website and services are not intended for children who are not legally able to enter into purchase transactions.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
12. International Data Processing
Some service providers may process information in countries or regions different from your own.
Where required, appropriate measures may be used to protect personal information transferred internationally.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or other operational needs.
The updated policy will be posted on retailfezo.com.
14. Contact Us
If you have questions about this Privacy Policy or how personal information is handled, please contact:
Retailfezo
Email: [email protected]
Website: retailfezo.com
Company Name:
Songyuan Zhuya Network Technology Co., Ltd.
Company Address:
Room C027, 4th Floor, Shangqi
Building 2, Commercial Complex
Boxue Road, Ningjiang District
Songyuan City, Jilin Province
China