Shipping policy

Thank you for shopping at Retailfezo. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and delivery-related support.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Business days exclude weekends and applicable public holidays.

Processing times may be longer during busy periods, holidays, or when additional order verification is required.

An order is considered shipped once it has been handed over to the shipping carrier.

2. Shipping Rates

Retailfezo currently offers the following standard shipping rates:

  • Orders below $49.99: $6.99 shipping fee

  • Orders of $49.99 or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Delivery Time

After order processing, standard shipping generally takes approximately 7–15 business days.

The estimated total timeframe is approximately:

8–18 business days, including processing and transit.

Delivery times are estimates and are not guaranteed.

Actual delivery may vary depending on:

  • Destination

  • Carrier operations

  • Weather conditions

  • Customs procedures

  • Public holidays

  • Other circumstances outside our reasonable control

4. Shipping Destinations

Shipping availability depends on the destination and available carrier services.

If we are unable to ship an order to the address provided, we may contact you for additional information or cancel the affected order and issue an appropriate refund.

5. Order Tracking

When tracking information is available, it may be provided by email or through your order information.

Please allow some time after shipment for tracking information to become active in the carrier's system.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

[email protected]

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Additional shipping costs resulting from incorrect or incomplete information may be the customer's responsibility where applicable.

7. Delayed Shipments

Occasional shipping delays may occur due to carrier disruptions, weather, customs procedures, peak seasons, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us with your order number so we can review the available tracking information.

8. Lost or Missing Packages

If tracking information shows a package as delivered but you cannot locate it, please:

  • Check the delivery location carefully

  • Check with household members or neighbors

  • Review any delivery notices

  • Contact the shipping carrier where appropriate

If the issue remains unresolved, contact us at [email protected] and we will review the available information.

9. Damaged Packages

If your order arrives damaged, please take clear photographs of:

  • The external packaging

  • The damaged area

  • The product

  • Any relevant shipping labels

Contact us as soon as reasonably possible at [email protected] so we can review the issue.

10. Customs, Duties, and Taxes

Depending on the destination, customs duties, import taxes, or other charges may apply.

Any applicable charges will be handled according to the requirements of the destination country or region and applicable checkout arrangements.

Customers should review any import requirements that may apply to their location.

11. Contact Us

If you have questions regarding shipping or delivery, please contact:

Retailfezo
Email: [email protected]
Website: retailfezo.com

Company Name:
Songyuan Zhuya Network Technology Co., Ltd.

Company Address:
Room C027, 4th Floor, Shangqi
Building 2, Commercial Complex
Boxue Road, Ningjiang District
Songyuan City, Jilin Province
China