Refund policy

Thank you for shopping at Retailfezo. We want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a request.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The item should include its original packaging, accessories, hardware, manuals, and components where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

  • Customers must contact us before sending any item back.

Returns sent without prior authorization may not be accepted, except where otherwise required by applicable law.

2. How to Request a Return

To request a return, please contact:

Email: [email protected]

Please include:

  • Your order number

  • Your full name

  • The product you wish to return

  • The reason for the return

  • Photos or videos where relevant to a damaged, defective, or incorrect item

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send products to any address unless return instructions have been provided by our customer service team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [email protected].

Please provide clear photos or other supporting information so we can review the issue.

Where appropriate, we may offer a replacement, refund, or another suitable solution.

4. Non-Returnable Items

Returns may not be accepted for:

  • Items that have been used, assembled, altered, or damaged after delivery

  • Items missing original components or accessories

  • Items returned without prior authorization

  • Gift cards

  • Items marked as final sale, where permitted by law

  • Other items that are non-returnable under applicable law

These restrictions do not limit any mandatory consumer rights that may apply.

5. Return Shipping Costs

If a return is caused by a damaged, defective, or incorrect item, Retailfezo will review the circumstances and provide appropriate return instructions.

For change-of-mind returns or other eligible returns not caused by an error on our part, the customer may be responsible for return shipping costs, unless otherwise required by applicable law.

Any applicable return shipping costs will be communicated before the return is completed.

6. Refunds

Once a returned item is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

Please note that payment providers or financial institutions may require additional time to process and display the refund.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

If an order cannot be canceled, you may request a return after delivery in accordance with this policy.

8. Exchanges

We do not guarantee direct exchanges.

If you wish to receive a different product, size, finish, or variation, please contact us. Depending on the circumstances, you may be asked to return the original item and place a new order.

9. Contact Us

If you have questions about returns or refunds, please contact:

Retailfezo
Email: [email protected]
Website: retailfezo.com

Company Name:
Songyuan Zhuya Network Technology Co., Ltd.

Company Address:
Room C027, 4th Floor, Shangqi
Building 2, Commercial Complex
Boxue Road, Ningjiang District
Songyuan City, Jilin Province
China